Privacy Policy (opens in a new tab)
How we collect, use and protect personal data, and what you can ask us to do with it.
COMPLIANCE
The people, standards and certifications behind every order.
Thirty years successfully supplying brands that cannot afford a product and supply chain issue. Our people, policies, accreditations and audit standards are published in full.
ECOVADIS SUSTAINABILITY RATING
- Medal
- Silver
- Percentile
- Top 15%
- Assessed
- May 2025
Assessed across environment, labour and human rights, ethics and sustainable procurement. The percentile is against every company EcoVadis has rated, not against our sector.
WHEN WE INSPECT
Inspected during production and before shipment.
Checking mid-run is what keeps a problem fixable. Once every unit has been made, the options left cost either time or margin, so we inspect while the line is still running as well as before the goods ship.
Production run
Pre-production
Sample check
The approved sample, signed off before the line starts.
Mid-production
DUPRO
During production inspection. Problems found here can still be corrected.
Pre-shipment
FRI
Final random inspection, on the finished and packed order.
Ongoing
SMETA audit
Sedex Members Ethical Trade Audit of the factory itself, on a regular cycle rather than per order.
Policies and terms
Conditions of Sale (opens in a new tab)
The terms we trade on, covering orders, delivery, payment and liability.
Modern Slavery and Human Trafficking Policy (opens in a new tab)
The steps we take to keep forced labour out of our supply chain, and how we verify them.
Anti-Bribery and Anti-Corruption Policy (opens in a new tab)
Where the line sits on gifts, hospitality and facilitation payments, for us and for our suppliers.
GDPR Policy (opens in a new tab)
How we meet our obligations as a data controller and processor under UK GDPR.
Sustainability Policy (opens in a new tab)
Our commitments on materials, emissions and waste, and how we measure against them.
Environmental Policy (opens in a new tab)
How we manage our environmental impact across sourcing, production and delivery.
Accreditations and memberships
What each one certifies, and who certifies it.
EcoVadis
Independent sustainability rating covering environment, labour and human rights, ethics and sustainable procurement.
BPMA
Member of the British Promotional Merchandise Association, the UK trade body for our industry.
Sedex
Member of the Supplier Ethical Data Exchange, the platform we use to share and manage responsible sourcing data.
Ecologi
Funded climate action, including tree planting and certified carbon reduction projects.
CEW
Cosmetic Executive Women, a beauty industry membership network.
Cyber Essentials
UK government backed certification confirming protection against the most common cyber attacks.
Recycle to Read
A member scheme that recycles goods to fund children's reading initiatives.
FSC
Forest Stewardship Council certification, confirming paper and board from responsibly managed forests.
amfori BSCI
Social compliance auditing across the supply chain, against the amfori BSCI code of conduct.
SMETA
Sedex Members Ethical Trade Audit, the methodology our key factories are audited against.
Biffa
Waste management and recycling partner, handling segregation and recovery of our operational waste.
Valpak
Packaging waste compliance, meeting our producer responsibility obligations.
OUR PEOPLE
Who does the work
- A dedicated account manager on every account.
- In-house compliance specialists, working directly with the accredited test laboratories.
- Experienced QC engineers in our China office carrying out DUPRO and FRI inspections, with independent auditing companies alongside them on factory audits.
- Ongoing monitoring and support from the teams in the UK and China. TCS is a member of the British Standards Institution.
Testing and certification
Tested by independent accredited laboratories.
AUDIT STANDARDS
Independently audited, continuously monitored
Our key partners are audited to SMETA, BSCI and ILS, with ongoing monitoring from our teams in the UK and China. The full detail sits on the sustainability page.